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Commercial
Customer Success Coordinator to Awake / Stockholm, Sweden
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Apply now
30.11.21
Customer Success Coordinator

Are you looking for the next step on your adventure as a customer success professional, at a company where you will have a key role in developing and executing the next phase of the growth journey? Do you get a rush from solving issues and providing customers with great service and after-sales support? Would you like to work at a cutting-edge development company within electric actions sports?

Yes? Keep reading!

As a part of the next step in Awake’s commercial growth strategy, we are looking for a key position that will help us provide best-in-class service and after-sales support. As a Customer Success Coordinator at Awake, you are the connection between the customer and Awake. You coordinate efficiently across all departments in order to provide quick and correct solutions to customers’ questions and/or problems, and you provide offers and solutions to customers who are looking to upgrade or purchase additional products.

Who are you?

  • You are social and communicative with strong relationship-building skills, and you enjoy engaging with people in order to find the best possible outcome
  • You’re structured and solution-oriented, always moving forward, and you see problem-solving as a natural part of growth and development
  • You’re comfortable executing actions and decisions, and running with them, while at the same time being open to ideas and feedback
  • You’re naturally curious and enjoy learning new things, which is needed, as you will be working with cutting-edge technologies and products
  • You look forward to spending some serious time riding electric surfboards (important)

    What will you be doing?

    • You will be developing and executing a best-in-class support journey together with the Customer Success Manager, in order to build the Awake Community
    • You’ll be responsible for the day-to-day 1st line support operations, processing and guiding customers through the support journey 
    • You will provide customers with additional solutions and opportunities that will boost their experience, while at the same time increasing order value
    • You’ll be responsible for cross-departmental communication between Commercial, Production, and R&D
    • You will run weekly status meetings together with the rest of the support team
    • You will report and distribute data on fixed KPIs to set stakeholders on a weekly basis

      Requirements

      • You have a minimum of 2 years of experience working in a customer and/or sales-focused environment, preferably at a tech/development company
      • You have experience from working with 1st line customer support
      • You have experience from working with after-sales support
      • You have experience working in CRM systems, preferably Microsoft Dynamics and/or Freshdesk
      • You are professionally proficient in English and Swedish. Italian, French, Spanish or any other language is a plus

        Reporting

        You will be working closely with (and reporting to) Awake’s Customer Success Manager. The CSC together with the CSM will work closely to develop and execute this crucial part of the company’s growth strategy

         

        Questions?

        You can reach out directly to Awake’s Customer Success Manager Gustav Kjellberg at gustav@awakeboards.com for any questions regarding the content of this role description.