Shipping & delivery
Shipping of Awake's electric surfboards
Awake will keep the customer updated on the preliminary date of shipping and send a notification when the electric surfboard is ready to be shipped.
Shipping zones – electric surfboards
Depending on your delivery address the cost of your shipping has a fixed starting price (depending on extra batteries, accessories, etc.).
- Zone 1. North America (US, CAN, MEX): from $900
- Zone 2. Europe (EU/EEA/EEC): from €500
- Zone 3: Rest of the World: from $1600
Please note that the above-prices cover Awake electric surfboards specifically, not single accessories/smaller items that can be bought on awakeboards.com
No delivery to post office boxes due to restrictions by courier services and credit card scam risks. Sending orders to multiple addresses requires placing an order for each address. No combination is possible and there will be charges for every order. Extra duties and charges: Please see the ‘Payment & Prices’ section.
No refunding of shipping costs for a failed collection of the product(s).
Track your order
Please email Awake customer service for tracking information: email@example.com
Although Awake will make efforts to begin delivering your electric surfboard or other product(s) as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate and subject to change. Awake does not guarantee that it will be able to ship the electric surfboard or other product(s) by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the electric surfboard is not met, Awake is not responsible for any damages that may occur due to the delay, nor shall it be obligated, to provide any discounts, refunds or credits due to any such delays. Awake will provide you periodical updates with information regarding the delivery schedule.