Shipping & Delivery
Shipping of Awake's electric surfboards
Awake will update the customer on the preliminary shipping date and send a notification when the electric jetboard is ready to be shipped.
Shipping zones – electric surfboards
Your shipping cost will be calculated at checkout, depending on your delivery address.
No delivery to post office boxes due to restrictions by courier services and credit card scam risks. Sending orders to multiple addresses requires placing an order for each address. No combination is possible, and there will be charges for every order. Extra duties and charges: Please see the ‘Payment & Prices’ section.
Track your order
Please email Awake customer service for tracking information: info@awakeboards.com
Delivery Schedule
Although Awake will try to deliver your electric surfboard or other product(s) as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate and is subject to change. Awake does not guarantee that it will be able to ship the electric surfboard or other product(s) by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the electric surfboard is not met, Awake is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds or credits due to any such delays. Awake will provide you with periodical updates with information regarding the delivery schedule.
Cancellation period
You, as a buyer, have the right to cancel the order of an electric surfboard or other product(s) and be refunded in the same currency as paid by contacting sales@awakeboards.com within 14 (fourteen) days after the date of the confirmed order.
Registration
When paying for the electric jetboard, you will be required to provide certain information, such as your address and billing information. It is your responsibility that all such information is accurate, and you shall ensure that such information is kept current. Awake shall have no responsibility or liability for inaccurate information that later becomes outdated. Awake shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time before your product being shipped by sending an e-mail to sales@awakeboards.com.
Transport damages
Transport damages must be immediately reported by the recipient of the products to the carrier in writing, with a copy to Awake. Under no circumstances shall Awake be liable for any destruction, damage, loss or theft occurring during the transport of the products.
Passing of Title & Risks
Title to the products delivered shall not pass to the customer until the actual payment in full of the principal amount, interest and ancillary cost. Notwithstanding the title retention as set forth above, the risks pertaining to the delivery of products (including the risks of loss or destruction) shall pass, if no INCOTERM for the delivery has been expressly agreed on, at the time when Awake informs the customer in writing about the availability of the ordered products.
Uncollected product(s)
No refund of shipping costs for a failed collection of the product(s).
Disclaimer
There is a risk of colors and displayed errors on the website. Actual colors may vary. This is because every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the product's true color. All details, such as specifications and manufacturing brand, are subject to changes. Changed parts will always be an equal product as stated earlier. Lights such as the headlight, blinkers, and more are subject to change based on local regulations worldwide, which means that the lights shown in pictures might be different on delivered products. Written errors can occur from the human factor, third-party information, or broken integrations, codes, or automatic updates. Awake tries its best to display free-of-error texts, images, and stock, as well as prices for products, shipping in the site, and webshop. If your order would have an error such as the payment, product, quantities, don’t worry, please email us at sales@awakeboards.com to solve and adjust the error for all parties. Awake, doesn’t warranty uncertainties caused by these errors. Moreover, Awake cannot guarantee that all content is updated since they can be altered at any time.
Limitation of Liability
Our electric jetboards can be hazardous to operate and we care about your safety, so please note that;
● All riders should ride well within the limits of their abilities, never beyond them.
● Our electric surfboards are recommended for those aged 18 years and older
● We recommend that all riders take a relevant training course
● Make sure that you ride in a permitted area. Always follow your local regulations
● Always wear a certified helmet, eye protection, and protective gear, including an approved floatation device
● Never carry passengers, the electric surfboard is registered for only 1 rider
● Never engage in stunt riding
● Never ride in conjunction with alcohol or drugs. It is illegal and dangerous
● Avoid excessive speed and be particularly careful on difficult terrain
● Don’t modify your electric surfboard. All modifications and installations are at your own risk
● Never change the voltage level or tamper with the battery. Doing so can result in a short circuit, fire, and/or personal injuries
● By purchasing and/or riding our electric surfboards, you take full responsibility for any use, and/or misuse of the product and agree that Ride Awake ApS and any of their national and/or international subsidiaries holds no responsibility for any consequences, legal, or other, of such use and/or misuse
● Read the user manual carefully, follow the instructions, and enjoy your Awake electric surfboard!
