Payment & Shipping terms
Last updated: 30/11/20

Purchase, payment & pricing

[All prices on are displayed without any taxes or local fees]

There are two general payment options when purchasing electric surfboards from

Option 1 – Order paid in full

  • The order is paid in full at check-out
  • The order is confirmed and sent digitally to Awake
  • The order is shipped from Awake’s manufacturing facilities in Poland,  either as soon as practically manageable considering the supply and/or production workload or in accordance with the client’s specific request
  • Any additional costs such as local fees and import tax are not included in the payment and must be settled with the respective local authorities when/before delivered/released from the specific country’s customs/declaration agency 

Option 2 – Pay by Invoice

  • The payment option is pay by Invoice 
  • The order is confirmed and sent digitally to Awake
  • When the Invoice is fully paid, we will prepare the shipment
  • The order is shipped from Awake’s manufacturing facilities in Poland, either as soon as practically manageable in terms of supply and/or production workload or in accordance with the client’s specific request.
  • Any additional costs such as local fees and import tax are not included in the payment and must be settled with the respective local authorities when/before delivered/released from customs 

Payment & Pricing

Accepted payment methods are Visa, MasterCard, Amex, and Invoice payment. The currency depends on where the product(s) are being delivered/purchased to/from.

USA & Canada

Orders to the USA and Canada will be processed by our US subsidiary, Ride Awake USA Inc. All applicable taxes will be collected. Orders will be shipped directly from the facilities in Poland and will be subject to import tax which the client will settle upon delivery. 

  • Incoterms 2010: FCA 
  • Currency for payments: $ USD

Europe (EU/EEC/EEA)

Orders within Europe will be handled by our Swedish company, Ride Awake AB. Orders are primarily shipped using road freight. Delivery takes approximately five to seven working days for Awake's electric surfboards and less for other products. 

  • Incoterms 2010: FCA
  • Currency for payments: € EURO

Rest of the world

Orders to countries not mentioned above will be shipped DAP (Delivered At Place) accordingly to Incoterms 2010. We do not collect VAT, duties, and/or taxes on orders and we cannot predict what your particular charges may be. If you do get such additional charges, they must be paid for your package to clear customs. Please contact your local customs office for more information. For these collections, it takes around fifteen working days for delivery. Other fees may be added depending on the country.

  • Incoterms 2010: DAP/EXW (on client’s request)
  • Currency: Depends on where the order is delivered/purchased to/from

Shipping & delivery

Shipping of Awake's electric surfboards

Awake will update the customer on the preliminary shipping date and send a notification when the electric jetboard is ready to be shipped.

Shipping zones – electric surfboards

Your shipping cost will be calculated at checkout, depending on your delivery address.

No delivery to post office boxes due to restrictions by courier services and credit card scam risks. Sending orders to multiple addresses requires placing an order for each address. No combination is possible, and there will be charges for every order. Extra duties and charges: Please see the ‘Payment & Prices’ section.

Uncollected product(s)

No refunding of shipping costs for a failed collection of the product(s).

Track your order

Please email Awake customer service for tracking information:

Delivery Schedule

Although Awake will try to deliver your electric surfboard or other product(s) as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate and is subject to change. Awake does not guarantee that it will be able to ship the electric surfboard or other product(s) by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the electric surfboard is not met, Awake is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds or credits due to any such delays. Awake will provide you with periodical updates with information regarding the delivery schedule.

Cancellation period

You, as a buyer, have the right to cancel the order of an electric surfboard or other product(s) and be refunded in the same currency as paid by contacting within 14 (fourteen) days after the date of the confirmed order.


When paying for the electric jetboard, you will be required to provide certain information, such as your address and billing information. It is your responsibility that all such information is accurate, and you shall ensure that such information is kept current. Awake shall have no responsibility or liability for inaccurate information that later becomes outdated. Awake shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time before your product being shipped by sending an e-mail to 


There is a risk of colors and displayed errors on the website. Actual colors may vary. This is because every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the product's true color.

All details, such as specifications and manufacturing brand, are subject to changes. Changed parts will always be an equal product as stated earlier. Lights such as the headlight, blinkers, and more are subject to change based on local regulations worldwide, which means that the lights shown in pictures might be different on delivered products.

Written errors can occur from the human factor, third-party information, or broken integrations, codes, or automatic updates. Awake tries its best to display free-of-error texts, images, and stock, as well as prices for products, shipping in the site, and webshop. If your order would have an error such as the payment, product, quantities, don’t worry, please email us at to solve and adjust the error for all parties. Awake, doesn’t warranty uncertainties caused by these errors. Moreover, Awake cannot guarantee that all content is updated since they can be altered at any time.

Disclaimer & Limitation of Liability

Our electric jetboards can be hazardous to operate and we care about your safety, so please note that;

  • All riders should ride well within the limits of their abilities, never beyond them.
  • Our electric surfboards are recommended for those aged 18 years and older
  • We recommend that all riders take a relevant training course
  • Make sure that you ride in a permitted area. Always follow your local regulations
  • Always wear a certified helmet, eye protection, and protective gear, including an approved floatation device
  • Never carry passengers, the electric surfboard is registered for only 1 rider
  • Never engage in stunt riding
  • Never ride in conjunction with alcohol or drugs. It is illegal and dangerous
  • Avoid excessive speed and be particularly careful on difficult terrain
  • Don’t modify your electric surfboard. All modifications and installations are at your own risk
  • Never change the voltage level or tamper with the battery. Doing so can result in a short circuit, fire, and/or personal injuries
  • By purchasing and/or riding our electric surfboards, you take full responsibility for any use, and/or misuse of the product and agree that Ride Awake AB and any of their national and/or international subsidiaries holds no responsibility for any consequences, legal, or other, of such use and/or misuse
  • Read the user manual carefully, follow the instructions, and enjoy your Awake electric surfboard!