[All prices on awakeboards.com are displayed without any taxes or local fees]
There are two general payment options when purchasing electric surfboards from awakeboards.com.
Accepted payment methods are Visa, MasterCard, Amex, and Invoice payment. The currency depends on where the product(s) are being delivered/purchased to/from.
Orders to the USA and Canada will be processed by our US subsidiary, Ride Awake USA Inc. All applicable taxes will be collected. Orders will be shipped directly from the facilities in Poland and will be subject to import tax which the client will settle upon delivery.
Orders within Europe will be handled by our Swedish company, Ride Awake AB. Orders are primarily shipped using road freight. Delivery takes approximately five to seven working days for Awake's electric surfboards and less for other products.
Orders to countries not mentioned above will be shipped DAP (Delivered At Place) accordingly to Incoterms 2010. We do not collect VAT, duties, and/or taxes on orders and we cannot predict what your particular charges may be. If you do get such additional charges, they must be paid for your package to clear customs. Please contact your local customs office for more information. For these collections, it takes around fifteen working days for delivery. Other fees may be added depending on the country.
Awake will update the customer on the preliminary shipping date and send a notification when the electric jetboard is ready to be shipped.
Your shipping cost will be calculated at checkout, depending on your delivery address.
No delivery to post office boxes due to restrictions by courier services and credit card scam risks. Sending orders to multiple addresses requires placing an order for each address. No combination is possible, and there will be charges for every order. Extra duties and charges: Please see the ‘Payment & Prices’ section.
No refunding of shipping costs for a failed collection of the product(s).
Please email Awake customer service for tracking information: email@example.com
Although Awake will try to deliver your electric surfboard or other product(s) as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate and is subject to change. Awake does not guarantee that it will be able to ship the electric surfboard or other product(s) by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the electric surfboard is not met, Awake is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds or credits due to any such delays. Awake will provide you with periodical updates with information regarding the delivery schedule.
You, as a buyer, have the right to cancel the order of an electric surfboard or other product(s) and be refunded in the same currency as paid by contacting firstname.lastname@example.org within 14 (fourteen) days after the date of the confirmed order.
When paying for the electric jetboard, you will be required to provide certain information, such as your address and billing information. It is your responsibility that all such information is accurate, and you shall ensure that such information is kept current. Awake shall have no responsibility or liability for inaccurate information that later becomes outdated. Awake shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time before your product being shipped by sending an e-mail to email@example.com.
There is a risk of colors and displayed errors on the website. Actual colors may vary. This is because every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the product's true color.
All details, such as specifications and manufacturing brand, are subject to changes. Changed parts will always be an equal product as stated earlier. Lights such as the headlight, blinkers, and more are subject to change based on local regulations worldwide, which means that the lights shown in pictures might be different on delivered products.
Written errors can occur from the human factor, third-party information, or broken integrations, codes, or automatic updates. Awake tries its best to display free-of-error texts, images, and stock, as well as prices for products, shipping in the site, and webshop. If your order would have an error such as the payment, product, quantities, don’t worry, please email us at firstname.lastname@example.org to solve and adjust the error for all parties. Awake, doesn’t warranty uncertainties caused by these errors. Moreover, Awake cannot guarantee that all content is updated since they can be altered at any time.
Our electric jetboards can be hazardous to operate and we care about your safety, so please note that;