Returns & Exchanges

Awake does not accept returns or refunds of any products considered non-faulty, as the products provided by Awake are exclusively made to order. Any claims relating to an alleged defect of the products or in relation with the delivery of the products have to be made by the customer in writing for apparent defects within 14 days upon receipt of the products and for hidden defects within 14 days upon discovery, but in any case within the warranty period stated in clause 10. Returns will be accepted only if authorized beforehand by Awake, and may be repaired or exchanged at Awake’s sole discretion.

How to proceed with a request for return: Kindly contact sales@awakeboards.com for info on how to go through with the whole process of your return. State your order number. Furthermore, clarify which product(s) you are sending back, and state clearly why you wish to return the product(s) (the defect you've identified).

Steps

1. Return of product(s) requires a return authorization (RA) number; without which there will be no acceptance of the returned product(s).
2. To receive a return authorization, contact us via email using the information illustrated below: sales@awakeboards.com

1. To return a package, you should inform us within a month from the day the package was received. Awake has no responsibility resulting from damage or loss of the product(s) since we recommend you ensure the product(s) via logistics and keep tracking number until the complete refund has been done.
2. Returned product(s) should be in untouched condition with original tags placed on the package.
3. The packaging of the manufacturer should be visible either in writing or marks.
4. The customer is responsible for the return shipping costs, and other extra costs. Awake will only call for return when there was a shipment error in this case we cater for such expenses.